FAQs

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Our products are soy free, paraben free, gluten free, and vegan friendly.

Do you make larger doggie soaps or regular bar doggie soaps?

Yes! If you are interested in larger doggie soaps or regular bar soaps, please reach out to us.  We would be happy to give you a quote.  If we make a custom request, I do require 100% down before making the soap, then shipping will added at the time of shipment and the rest of the payment would be expected.

 Do you accept wholesale orders or custom soap request?

Yes! Please click on the Contact page to submit your request and we will be happy to discuss options and pricing.  Prices will vary depending on the soap and supplies used to make it.  I do require 100% down before making the soap, then shipping will be added at time of shipment and the rest of payment would be expected.

Please Note:  All soaps must cure 4-6 weeks before shipping.  Wholesale or custom orders MUST be placed 8 weeks prior to needing them.

 

Do you accept returns and give refunds?

We DO offer refunds or exchanges if you are unsatisfied with your product.  Please note that you will be responsible for shipping if you would like an exchange.

Please notify us within 14 days of receiving your product for a refund or exchange.

We DO NOT accept returns.  If you are unsatisfied with your product, please contact us at info@riverbrookesoapco.com within 14 days of receiving your product and we will be happy to discuss your concerns.